Do You Have Questions About Solar? We’re Ready to Help!
Where is Sunrun available?

Sunrun is available in 14 states, listed below. If we’re not in your neck of the woods, don’t worry! We’re expanding quickly and may be there any day.

What happens if I move?

The hardest thing about moving isn’t selling your home—it’s saying sayonara to those beautiful, money-saving panels on your roof. That’s right, no need to find a suitcase big enough to hold your solar panels. Sunrun makes it easy to transfer your solar lease agreement and pass along those ridiculously low energy bills to the new owners. Our Service Transfer Specialists handle everything from educating realtors and potential buyers, to working with escrow officers, title agents, home inspectors, and anyone else who might need to know about your system or solar lease agreement. Here are some tips to help ensure a smooth move:

  • Connect with our Service Transfer team before your home goes on the market. We’ll help prepare your realtor to sell the value of solar.
  • Inform potential buyers early on that the solar lease agreement is a contingency of the home sale to avoid hiccups during negotiations.
  • Once you’ve got a buyer, you’ll both sign Sunrun’s service transfer form and we’ll run a credit check on the buyer.
  • Then just send us confirmation that escrow has closed and you’ll be home free.
  • In the unlikely event that the buyer doesn’t want to take on the agreement, you can prepay for the remainder of your service and bundle it into the selling price of your home.
  • You can also buy the system outright and move it to your new home, but is generally easier and more cost effective to transfer the agreement
How will I pay for electricity when I have solar?

There you are, daydreaming about all the money you’ll save by going solar, the cleaner skies, the lower electric bill and the… wait. About that electric bill. What exactly happens to your bill when you make the switch to solar? Before you spend a single minute worrying about it, let us explain. Paying for electricity is no harder when you have solar. In fact, it’s a lot easier because you won’t have to worry about surprise rate hikes or hidden fees. Here’s how it works:

  • Your solar system will be connected to your local utility, and your energy usage affects how much you’ll save.
  • You’ll owe less or even earn energy credit when you produce more electricity than you use.
  • When you use more than you produce, say if you forget to turn off the AC, you could owe the utility company more.
  • Annually, electricity costs will be lower with solar, even though your savings will vary month-to-month due to seasonality—you’ll earn more energy credits during summer’s longer, sunny days than in winter’s short ones, but they’ll balance each other out over the course of a year.
  • You’ll get two bills if you choose a monthly plan like most customers. One from the utility company and one from Sunrun. The Sunrun bill is your low, predictable solar rate. The utility bill covers any additional electricity used above and beyond what your solar system produces.
Will I get credits from my utility with Sunrun?

Remember back in school when extra credit was kind of a big deal? Well now that you’re thinking about going solar, it is again. That’s because when your uber-efficient power-generating panels produce more energy than you need, you get automatic solar energy credit from the utility company. It’s like they’re paying you for once. Here’s how it works:

  • When the sun is up, your panels crank out energy like there’s no tomorrow. If they produce more than it takes to power your life, that extra electricity is sent to the utility grid and you earn solar energy credit.
  • When you have more power than you use, you owe the utility less.
  • Conversely when you use more electricity than your system makes, like at night for example, when the sun is down, you draw from the grid.
  • When you use more power than you make, you owe the utility more.

See? It’s a give and take, but you don’t have to lift a finger because the utility company’s net meter keeps track of it all. You can expect to see some ups and downs on your utility bill throughout the year because you’ll likely generate more power in the summer and less in the winter. But your total annual savings will be greater thanks to solar. Your system will be grid tied and you’ll get credits from your utility when you’re a Sunrun customer whether you choose to own your system or go solar through a lease or PPA.

What if my panels don’t produce enough power?

When the system is designed, we make sure it fits your household electricity needs to a tee, helping maximize your electricity savings over time. If the system produces less than predicted, we’ll cover the difference.*

*Sunrun guarantees 100% of the guaranteed output during the initial term of the agreement for BrightSave Prepaid and 95% for BrightSave Monthly Lease. Please see https://www.sunrun.com/why-sunrun/your-guarantee for details.

How many solar panels will I need?

Yup. Size Matters.You’re ready for a highly efficient, money-saving solar power system on your roof. Great! So, what size home solar system should you have? Hey, you’ve got better things to do than worry about that. Which is why Sunrun will help handle all the details for you. Not only are we an experienced provider, we have proprietary solar design technology called BrightPath to help us create a customized system that maximizes energy production better and faster than if we did it by hand.

So instead of wracking your brain over “how many solar panels will I need?” or “what kind of inverter do I buy?”, ask yourself these questions instead:

  • How much power do I need? Check your electric bills to see how many kilowatts you use on an average day. A typical system generates 5 kilowatts per day but your home may need more or less.
  • What’s your climate like? The number of panels you need depends on how much solar radiation reaches the ground where you are. Believe it or not, solar can work well even if it’s cloudy a lot!
  • How much direct sun hits your roof? In general you’ll need 100 square feet of south-facing roof space for every kilowatt of power, avoiding shadows from chimneys, trees or taller buildings. But don’t worry, we can take a look and help with that, too.
What happens at a solar installation?

After your sign your Sunrun agreement, you’re ready for solar panel installation. Now the real fun begins! The best part? You don’t have to lift a finger because we take care of everything from scheduling to submitting permits, to working with the city, and securing those big, beautiful panels to your roof. Naturally you’ll have questions, and we’ll be right there with you answering them every step of the way. Here’s what you can expect:

  • Site Assessment

A technician will visit you in your home to confirm your system design, verify measurements, and adjust for shade and obstructions on your roof. Timing: 1-2 weeks

  • Design Approval

Following site evaluation, our solar design experts will make any necessary adjustments and email you for final approval. Timing: 1-3 weeks

  • Permitting

Once you give the green light we’ll submit your design to the city for permitting. The timing now depends on how quickly local government works and can take up to eight weeks. Timing: 2-8 weeks

After your permit is granted we’ll get to work placing those gorgeous new panels on the roof!Timing: 2-5 days

  • City/County Inspections

When construction is finished, the city or county will do a final inspection before your system can be connected to the grid. Timing: 1-4 weeks

  • Utility Interconnection

Now you’re in the home stretch. We’ll submit your documents to the utility company and they’ll install a net meter allowing Sunrun to track how much solar electricity you produce and use.Timing: 3-6 weeks

  • Power Up and Start Saving

When the utility company grants Permission to Operate, that means you’re free to flip the switch and start generating clean, affordable, money-saving energy right from your roof. Congratulations, you’re in!

What’s a solar lease or PPA?

Until recently, you couldn’t go solar without buying your system outright, and that meant hefting over a small fortune—we’re talking anywhere from $18,000 to $25,000 up front, and maintenance and repairs are extra. Knowing there had to be a more affordable way to bring clean energy to the people, we invented solar leasing and power purchase agreements, or PPAs. So instead of waiting years for a return on your investment, most Sunrun customers see big savings in just the first year.

  • The difference between a solar lease and solar PPA is simple: With a lease you pay a fixed monthly “rent” in return for use of the system. With a PPA you pay a fixed price per kWh for power generated.
  • Both often require $0 down.
  • It’s hassle free—your provider handles installation, maintenance and repairs for the life of the agreement.
  • You’re entitled to all the energy your system produces, including any excess energy credits.
  • You can transfer the agreement easily if you sell your home.
  • Your provider passes down savings from rebates, tax incentives, and credits in the form of a lower bill.
  • Flexible financing options let you pay as you go, or you can maximize savings with a prepaid option that eliminates monthly billing from Sunrun.
  • Still think solar’s out of reach? Learn all about how it works, then get your free quote.
How does a solar system work?

How a solar system works

  1. Solar PanelsConvert sunlight to direct current (DC electricity)
  2. InverterConverts the DC electricity produced by the panels into alternating current (AC electricity).
  3. Sunrun MeterMonitors system production and sends the information to Sunrun through a wireless signal.
  4. Main Electric Service PanelSolar electricity from inverter flows through this service panel to your home or the grid.
  5. Net MeterReads electricity that you use from the grid as well as the excess solar electricity that flows into the grid from your solar system.
What are tiered utility rates?

Tiered utility rates are a structure in which the more electricity you use, the higher your rate gets. You are allowed a certain amount of power (kilowatt hours) in each tier. Once you’ve exceeded the amount in the tier, you move into the next highest tier. The lower tier rates are affordable and the higher tier rates are very expensive. In many cases, we’ll recommend a system that only offsets only your expensive tiers to help you maximize your savings. Solar systems built for people with tiered rates often are designed to eliminate the expensive high tier electricity from your utility.

If I go solar with Sunrun, who will do my installation?

Depending on where you live, Sunrun or one of our certified installer partners will do the installation. We partner city-by-city with local installers. They not only know the ins and outs of installing in your neighborhood, it also keeps thousands of jobs local. You can find a list of Sunrun’s local installers below.

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